Hybrid Cycle Time
High confidence4h
0%vs prev 14dResolution time is holding steady
How long a case takes, start to finish
p90 8h · 600 resolved
Loading the overview
474 of 600 cases were touched by AI. Every number below links to the cases behind it.
| Stage | Cases | Share |
|---|---|---|
| AI resolves | 84 | 14% |
| Hybrid handling | 390 | 65% |
| Human handles | 126 | 21% |
| Accepted | 545 | 91% |
| Reworked | 55 | 9% |
| Flow | Cases | Share of origin |
|---|---|---|
| Cases in → AI resolves | 84 | 14% |
| AI resolves → Accepted | 84 | 100% |
| Cases in → Hybrid handling | 390 | 65% |
| Hybrid handling → Reworked | 55 | 14% |
| Hybrid handling → Accepted | 335 | 86% |
| Cases in → Human handles | 126 | 21% |
| Human handles → Accepted | 126 | 100% |
Cases handled with AI resolve 25% faster than the human-only baseline.
USD 0.31 less per case than the human-only baseline (USD 8.62).
| Period | With AI | Without AI |
|---|---|---|
| W25 | 0.8h | 4h |
| W26 | 3h | 4h |
| W27 | 4h | 3h |
| W28 | 4h | 4h |
| W29 | 4h | 4h |
| W30 | 4h | 4h |
| W31 | 4h | 4h |
| W32 | 2.5h | 4h |
| W33 | 2.5h | 3.5h |
| W34 | 2.5h | 3.5h |
| W35 | 3h | 2.5h |
| W36 | 3h | 3.5h |
| W37 | 4h | 4h |